Lisa DeFalco
Listening to Our Residents and Improving the Process
After receiving some really great feedback from our amazing residents, we are updating our cancellation process.
I want to personally thank the residents who took the time to share their perspectives, present compelling cases, and help us find ways to make this process more streamlined and fair for everyone. We love finding common ground and working together to make Quail Creek the best it can be!
To better support residents in planning their fitness routines, we are making a small change to the cancellation process for lap lane reservations and Anza fitness classes.
Many residents plan their workouts in advance and check availability before scheduling their day. Last-minute cancellations can make it difficult for others to secure a reservation and take advantage of available spaces.
New Cancellation Deadline: 5 a.m.
Effective Sept. 1, cancellations will no longer be permitted after 5 a.m. on the day of your scheduled lap lane reservation or fitness class.
We understand that unexpected situations and emergencies can arise. If you need to cancel a reservation after 5 a.m. please call the appropriate front desk so our staff can assist you and release the reservation for another resident whenever possible.
Canyon Club: Lap Lane Reservation, 520-393-5828
Anza Athletic Club: Group Fitness Class and Lap Lane Reservations, 520-393-5819
Our staff is happy to help ensure that available lanes and class spaces can be offered to other residents whenever possible.
Lap Lane Check-In
When checking in at the front desk, please let the receptionist know that you are checking in for your lap lane reservation. Please provide your reservation time and lane number.
We will also be conducting another audit of lap lane reservations and no-shows. This information will help us ensure that our reservation process is fair, transparent, and working well for everyone.
Make Your Reservation. Honor Your Commitment.
When you reserve a lap lane or fitness class, you’re not only committing to your own wellness goals—you’re also helping ensure fair access for your fellow residents.
Thank you for your cooperation and for helping us create the best possible experience for everyone. We appreciate your understanding, your feedback, and your continued participation in our fitness programs.
Together, we can make the process work better for everyone!