When member charges are delivered each month, invariably there are questions from new homeowners and those of us who need a refresher. Read below for a few of the most common questions accounts receivable gets on a regular basis. If you have a question about a bill at our property, such as at the Grill or Horizons Bistro, please contact Sara Blanco, Member Services Supervisor, at Sara.Blanco@Robson.com.
Quail Creek HOA: quailcreekhoa.org/web/quail-creek-hoa/login
Q: “I never received my statement. When are statements sent out? Why didn’t I get a paper copy in the mail?”
A: Statements are typically mailed around the fifth or sixth of each month, unless there is a delay due to a holiday or weekend. If you did not receive a paper statement, it may have been lost in transit, or you may not currently be enrolled in paper statement delivery. You can access an electronic copy of your statement at any time through the Quail Creek website by navigating to Member Center, My Account, Monthly Member Statement. Click the Print Statement button.
You can update your statement delivery preferences (paper or electronic) on the website by going to Member Center, My Account, Monthly Statement Delivery Method.
Q: “I sent my payment in a few weeks ago, and it still hasn’t cleared. What should I do?”
A: Log in to your account on the Quail Creek website and view Recent Charges and Payments to confirm whether a payment has been posted.
Payments sent through the U.S. Postal Service can take up to two weeks to be delivered and processed. If, after two weeks, your payment still does not appear, please contact our office with your check number, check date, and amount. Corporate Accounts Receivable will review their records to determine if the payment was misapplied. If they are unable to locate it, the payment was likely lost in transit and will need to be reissued.
Q: “What is the fastest way to make a payment to my member account?”
A: Use the Quail Creek website to make a payment quickly. Log in and navigate to the Member Center, My Account, Monthly Member Statement. Click on the Make a Payment button and then select ACH or credit card. ACH payments incur no additional processing charge. Credit card payments incur a 2.5% processing fee.
Q: “What is the credit limit? My statement says my account is at $500, but the charges appear to be approaching $1,000. What is this?”
A: The Signing Privilege Form you completed when setting up your member account establishes a credit limit of $1,000. Similar to a credit card, your available spending is based on your current account balance and any outstanding charges. To increase your credit limit to $2,000, submit a request to MemberAR@robson.com. To qualify for this increase, your account must meet the following criteria:
* No late payments within the past 12 months on member accounts
* Your account must be current on dues assessments
To keep your current $1,000 limit, but you need additional spending availability, you can make an interim payment. The quickest way to post a payment and restore available credit is through the Quail Creek website.
Q: “My account was suspended. Why? How can I get it reactivated?”
A: Payments for member cards are due by the 25th of each month. The Quail Creek CC Property Owners Association processes suspensions once unpaid charges hit 90 days. Reactivation of a suspended member card requires payment in full for any unpaid balances. Please be aware, this is payment for all unpaid balances, not just the portion that is past due.