Northstar club management software is coming to Quail Creek

Daryl Laux

Northstar is a leading provider of business management software for private clubs and community associations. Their state-of-the-art community management software system is being rolled out in all Robson Communities (RCI) this year to maximize operational efficiencies. Northstar offers enhanced financial reporting and increased capabilities in managing business operations such as accounting, food and beverage operations and golf management along with many other enhancements for POA operations.

The transition to Northstar is a large and ongoing project that began in 2016 with the expectation that the system hardware and software will be implemented on September 1, 2017. RCI is paying for the cost of the installation and management of the project. Quail Creek will be the fifth RCI property to convert to the Northstar system.

What This Means for Residents

As part of the implementation of Northstar at Quail Creek, it is important to begin with good data. Homeowner and property data is currently housed in multiple places – Robson, Guest Services (Concierge), the POA website, Pro Shop, Anza Athletic Club and more. Northstar allows our records to be maintained in one place.

We need every resident’s help to make sure that our records are current and complete. To do that we are conducting a membership drive, both online and in person.

If you have access to the internet, please visit and fill out the secure online form for data about you and your household. The questions ask about who lives at your address, contact information about each person, how you wish to receive your POA bills as well as names and contact information for the people you would like notified in the event of an emergency. The online form is expected to take no more than 10 minutes to fill out and submit. Please be assured that the form is encrypted and your data will only be used for the POA and will not be shared or sold.

What if you don’t have a computer? Paper forms are available at Guest Services (Concierge Desk) in the Madera Clubhouse.

Residents will be issued a new Homeowner card with a new member number, photo and RFID chip. Photos provide an extra level of security in the event your Homeowner card is lost. In addition to being used for identification, the new cards have the potential to be used for expanded charging privileges such as purchasing tickets for Quail Creek events and activities. When you pick up your new card, we will verify your Date of Birth and Marital Status.

If you have not previously had your photo taken for entry at Anza, you will be contacted before July 31 to have your photo taken.

As of September 1, 2017 the current Robson Homeowner card will no longer work for golf reservations, charges at The Grill and Oasis Lounge or fitness and pool check-in at the Anza Athletic Club.

In addition to offering enhanced financial reporting and increased capabilities in managing our operations, the Northstar system provides many enhancements for our residents. Once the system is fully implemented, homeowners will have one location to access a wide variety of information for POA departments like golf, restaurants, activities and more. Future improvements for individuals include the ability to easily access their own profile information; view and pay statements online for dues and other charges and make dining reservations online.

A Computer Room is being set up with computers equipped with Northstar software. Staff training is already underway. Staff is excited about consolidating all our databases and having one system that will integrate so many areas of POA business. It will make a real difference in the homeowner experience – and that is something everyone can get excited about!

For questions, please contact one of the on-site coordinators for the Northstar project:

Daryl Laux, Webmaster/Editor of What’s Happening – [email protected]

Cindy Mayhle, Anza Athletic Club Director – [email protected]

Debbie Deptula, Administrative Assistant – [email protected]